Return & Refund Policy

Customers have 15 days after delivery to request a return. To be eligible, the product must be unused, unassembled, in the condition received, and in its original packaging. Proof of purchase is required.

Gardout does not accept unauthorized returns. Contact Service@gardout.com before shipping anything back. If approved, Gardout will provide return instructions and the applicable return destination.

For returns that do not involve a verified defect, shipping damage, missing component, or incorrect item:

• The customer is responsible for return shipping.
• A 3% restocking fee is deducted from the approved merchandise refund.
• Original outbound shipping charges are not refundable.
• The customer is responsible for the return shipment until Gardout receives it.

For an approved return involving a verified manufacturing defect, shipping damage, missing component, or incorrect item, Gardout is responsible for the authorized return shipping cost and does not charge the 3% restocking fee.

Gardout may first offer replacement parts or another practical remedy when that resolves the issue without returning the complete product.

• Products returned after the 15-day request period
• Products used, assembled, modified, damaged after delivery, or returned without original packaging
• Gift cards and items clearly marked final sale before purchase
• Items returned without prior authorization

These exclusions do not apply where a return or remedy is required by law.

Gardout inspects authorized returns after receipt. If approved, the applicable refund is issued to the original payment method, less stated fees and non-refundable charges. Financial institutions may require additional time to post the credit.

Direct exchanges are not guaranteed. Contact Service@gardout.com immediately for a cancellation or order change; changes cannot be guaranteed after fulfillment begins.