Support

Find the right place for your question.

Find planning guidance, product answers, compatibility help, and support for an existing order.

How can we help?

What do you need help with?

02

Common product questions

Review answers about size, soil, included parts, compatibility, and orders.

Browse FAQ
03

Help with an order

Email Service@gardout.com with the order number, product title, selected option, and a clear description of the issue.

Contact order support

Faster support

Include enough detail to identify the product or order.

Product

Exact title and size

Copy the product title and selected size from the product page.

Order

Order number

Include the order number. Do not send payment information.

Condition

Clear photos

Keep the packaging and photograph the label, product, and affected parts.

Store policies

Clear support from checkout through the growing season.

Orders are processed within 24 hours and ship within the contiguous United States. Eligible returns must be requested within 15 days of delivery. Preference-based returns are customer-paid, include a 3% restocking fee, and do not refund original shipping charges.

General questions: contact@gardout.com
Order, return, and product service: Service@gardout.com