Gardout customer care
Shipping Policy
Where Gardout ships, when orders are processed, and what to do when a delivery needs attention.
Where we ship
Gardout ships to residential and commercial addresses in the contiguous United States and Washington, D.C.
We do not currently ship to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, the Northern Mariana Islands, the U.S. Minor Outlying Islands, or other island territories. Availability for P.O. boxes and APO/FPO/DPO addresses must be confirmed with Gardout before ordering.
Included service area
Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming, and Washington, D.C.
Order processing
Gardout processes orders within 24 hours after they are placed. Orders requiring payment, address, inventory, or fraud review may need additional time. Processing time is separate from carrier transit time.
Available shipping methods, estimated delivery timing, and shipping charges are shown at checkout for the destination and products selected. Free shipping applies only when a current offer is displayed at checkout.
Tracking and delivery
When tracking is available, it is sent to the email address used at checkout. Large or multi-carton products may arrive separately and may receive more than one tracking number.
Address changes and cancellations
Contact Gardout as soon as possible if an order needs to be changed or canceled. Changes are not guaranteed after fulfillment begins. Customers are responsible for providing a complete and accurate delivery address.
Damage or missing parts
Inspect the order promptly after delivery. Keep the carton and packing materials, and contact Service@gardout.com within 48 hours when an item arrives damaged, defective, incorrect, or incomplete.
Include the order number and clear photos of the outer packaging, shipping label, product, and affected parts. Gardout will review the information and provide the available next step.